Frequently Asked Questions
Find answers to common questions about SeraphVPN
Getting Started
What is SeraphVPN?
SeraphVPN is a privacy-focused VPN (Virtual Private Network) service that encrypts your internet connection and protects your online privacy. We use military-grade encryption and advanced post-quantum secure protocols for maximum security and speed.
How do I get started?
Sign up for our early access wait list, and on our public release, we will email you with an invite to be in the first wave of users for your region! For our first public wave, we are targeting North America only, with Europe to follow very shortly and East Asia soon after as we continue our global rollout.
What platforms are supported?
Our initial release supports Linux and Windows desktops. Releases are planned very shortly for Android mobile, then iPhone and Apple desktops. We also have a robust browser extension that works with Google Chromium, and are currently developing browser extensions for Safari and other platforms.
Who should use SeraphVPN today?
SeraphVPN is intended for users and organizations with elevated security and privacy requirements, including research institutions, enterprises handling sensitive data, government or critical infrastructure use cases, and privacy-sophisticated individuals. Anyone and everyone, however, can easily use our VPN and enjoy the next generation of post-quantum privacy.
Privacy & Security
What does "post-quantum" mean?
Post-quantum cryptography refers to cryptographic algorithms designed to remain secure even if large-scale quantum computers become practical. SeraphVPN uses post-quantum algorithms standardized by NIST to protect against future quantum attacks and long-term data exposure.
Is SeraphVPN secure today, or only against future threats?
SeraphVPN is secure today using well-studied, standardized cryptographic primitives. Its post-quantum design adds protection against future risks without sacrificing present-day security or performance.
Do you keep logs of user activity or traffic?
No. SeraphVPN does not log user traffic, browsing activity, DNS queries, or packet contents. The system is designed so that user traffic is never retained beyond what is required to deliver the connection. Operational metrics may be collected in aggregate to maintain service reliability, but they are not tied to individual user activity.
Can you see my internet activity?
No. All your internet traffic is encrypted end-to-end. We cannot see what websites you visit or what data you transmit.
Billing & Subscriptions
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We also plan to roll out BTC and Monero support, as well as physical fiat delivery as we continue to expand.
Can I cancel anytime?
Yes! You can cancel your subscription at any time from your account dashboard. You will continue to have access until the end of your billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you are not satisfied with our service, contact us within 30 days of your purchase for a full refund.
How many devices can I connect?
The number of simultaneous connections depends on your plan. Our basic plan supports 5 devices, while premium plans support up to 10 devices.
Technical
How is SeraphVPN different from existing VPNs like WireGuard or OpenVPN?
Most existing VPNs rely on classical cryptography and attempt to add post-quantum algorithms as optional or hybrid extensions. SeraphVPN is built on PALISADE, a post-quantum–native protocol designed without classical cryptographic dependencies in the security-critical path.
What about performance? Is post-quantum cryptography slower?
Post-quantum cryptography can introduce additional overhead during session establishment. SeraphVPN is designed to minimize this impact through efficient handshakes, session resumption, and a lightweight UDP-based architecture. In practice, you will find that our steady-state performance is comparable to traditional VPNs, with significantly stronger security and little to no noticeable performance impact.
Is SeraphVPN open source?
Core protocol specifications and security documentation are publicly available. Open-sourcing additional components is under active consideration as the project matures.
Is SeraphVPN production-ready?
SeraphVPN is actively deployed and undergoing pilot use. The system has been designed for real-world operation, with explicit threat modeling, documented security invariants, and operational procedures. Ongoing work includes performance benchmarking, external review, and continued hardening.
Is this audited or standardized?
PALISADE is a publicly specified protocol designed to support independent evaluation and future standardization. External review and broader community feedback are active priorities.
Still have questions?
Contact our support team